Solutions
AI-powered
customer support.
Triage the queue, answer from your own docs, and hand the repetitive portal work to bots, without replacing your helpdesk or your team.
- Works in your helpdesk
- Grounded in your docs
- Runs around the clock
- Resolves end to end
- Zendesk23 tickets answered · 4 escalated
- Notionrefund policy checked for each one
- Stripe6 refunds issued · $212 total
The queue is clear. Six customers got refunds under the policy, and the four escalations are tagged for your team with a summary on each.
Cluster Bot · Support Queue
Clear the support queue.
Reads each ticket, finds the answer in your help docs, and replies in the admin tools your team already uses.
Capabilities
Support that scales with you
Put AI on the parts of support that are slow and repetitive, and keep people on the conversations that need them.
- Ticket triage
- An agent reads each incoming ticket, classifies it by topic and urgency, and routes it to the right queue.
- Replies
- Replies are written from your help center, past tickets, and product docs and sent. Anything unusual goes to your team.
- Bots in the admin portal
- Refund lookups, account changes, and order checks happen in a real browser on the bot’s own computer, with each step on screen.
- Always on
- Triggers start an agent when a ticket arrives and schedules sweep the backlog overnight, so the queue is sorted before the morning shift.
- A record of every run
- Each run keeps its inputs, tool calls, and output, so you can review what the agent did and why.
How teams use it
From ticket to resolution
Automated triage
Classify and route incoming tickets by content, urgency, and customer history before anyone opens them.
Knowledge-powered responses
Send accurate responses from your knowledge base and product docs, with the source attached to each one.
Portal work, handed off
Let a bot look up the order, check the shipment, and fill in the return form while your agent stays with the customer.
Works with your existing stack
Bots work in your helpdesk and CRM through the browser. Agents connect directly through remote MCP servers, connectors, and the API. No rip-and-replace.
- Slack
- Gmail
- Outlook
- Notion
- Linear
- HubSpot
- Your helpdesk
- Your CRM
- Knowledge base
- Remote MCP servers
- Custom APIs
Ready to take the pressure off your queue?
Talk to our team about deploying AI-powered support for your organization.